Position:                      Design Coordinator

Location:                    Auckland 

Our client is a NZ company who is an international player in the textiles arena, with offices in China and Parnell. They have an opportunity for an astute Design Coordinator to manage and build long term positive relationships with offshore customers and suppliers, preferably with offshore and shipping coordinating experience. You will have strong intermediate administration and customer service skills, and excellent attention to detail.  

Key Responsibilities:

PROCESSING DESIGN DEVELOPMENTS

• Allocate Job Number in Excel.
• Photograph request.
• Label PD Photograph (within filename).
• Catalogue photographs.
• Write up PD instructions to design and production operations.
• Preparation, booking and tracking of PD package
• Write a brief preparing design and production operation, with photo files attached.
• Follow up PD requests with mill to ensure deadlines are met.
• Update clients with progress updates on PD sampling.
• Expedite PD when necessary.
• Maintain the PD wall in cutting room to ensure only items in progress remain relevant.         

TRACKING      

• Follow up of PD items requested.
• Update of Job Number spreadsheet in Excel with dates/comment/status of sampling in process.

READYMADES

• Process readymade design developments and sampling.
• File relevant info in specific folders (email traffic/specs/photos/artwork).
• Write up instructions to the design and production operations.
• Follow up RM pricing modules, proof and expedite promptly.
• Process outbound pricing modules to clients.
• Update customer with progress updates on RM sampling.
• Expedite RM sampling when necessary.
• Cross reference Bulk PO with approved specification.
• Cross reference Bulk PO pricing with most recent pricing quoted.   

COMMUNICATIONS

• Reading broad spectrum of emails encompassing general operations to ensure responses within overseas time zones are dealt with in a timely manner.
• Prioritising inbound operations and design emails with client expectations.
• Review all essential traffic with Managers - colour coding memos to visually differentiate.
• Create follow up email reminders for emails sent by the Manager to various people, ensuring nothing is forgotten or left unanswered.
• Print inbound communication  that require action or response from Manager to ensure nothing is missed - gathering as much info and attaching that may help anticipate info needed to respond promptly (i.e. TDS, pricing, photos etc.).
• Send and receive general email enquiries.  

PURCHASE ORDERS

• Back check and cross reference PO's to ensure information is keyed in by ordering persons correctly.           

BUCKETS          

• Allocate Sample Bucket numbers.
• Pack and label sample buckets.
• Update the sample bucket master file with the location and contents of each bucket in detail.           

PD NUMBER BLACK CARD & FOLDERS

• Prepare black card samples of each PD Number in Excel that we process (located in cutting room on shelf).
• File black card sample in numerical order in each folder - matching original documentation for PD request with final sampling. 

PRINT DESIGNS

• Allocation Number in Excel.
• Photograph CADS/Label/Save digital file.
• Write up instructions for the operations and photograph for file.
• Preparation, booking and tracking of package to mill.
• Write a brief preparing design and production operation, with photo files attached.
• Follow up new print designs with operations to ensure deadlines are met.
• Coordination of specialised fabric platforms for custom builds of print trials.
• Update clients with progress updates for print sampling.
• Expedite print sampling when necessary.

GREIGE REPORT

• Manage monthly greige inventory schedules to ensure correct levels of greige in place.
• Review greige levels with clients for specific programs.

TEST REPORT/TEXTILE DATASHEETS

• File of original test reports both physically and digitally - ensuring each is labelled with specific number in Excel.
• File of Textile Data Sheets digitally - ensuring each is labelled with specific number in Excel.
• Request textile datasheets when necessary for pricing purposes.

DEVELOPMENT SPREADSHEETS

• Create development spreadsheets when ranges are selected, including snips/photos of the relevant design.

PHOTOS

• Rename every photo taken to ensure each is easily found in the company files.

ORDERING and SHIPPING SUPPORT

• Back up support for order entry and shipping/logistics.

Skills, Experience and Attributes Required:

• Good listening and communication skills.
• Excellent phone manner.
• Must be accurate, organized and detail orientated.
• Excellent keyboard skills essential.
• Computer literate in Word, Excel, Access and Outlook.
• Experience in the fashion industry desirable.

This is a great opportunity to join one of NZ’s leading textile companies. If sales support and administration are your specialties, and you pride yourself on providing great service to your customers we would love to hear from you.

Our confidentiality is guaranteed!

Register with us today and apply online!! www.apparelhr.com

Like us on Facebook! https://www.facebook.com/apparelhr

For more information about this great opportunity,

Please contact Julie Malone on

09 368 1300 / 021 1560 111

Or email fashion@apparelhr.co.nz to find out more!

Position:                       Visual Merchandiser

Location:                      Auckland

Our clients are passionate and committed to the careers of their team members, and due to an exciting internal promotion, they have a great opportunity for an experienced fast fashion VM Merchandiser.  This role doesn’t come up very often and is always in high demand!

What’s the role about?

This is a crucial role and one that adds value to the business on a daily basis.
Your day is full-on, varied and priorities can change in an instant.  One of the key challenges of this role is to work at pace with accuracy.

Your week will be split up between time in the office completing admin tasks (e.g. day to day maintenance of promotions, accurate commercial reporting); providing quick and efficient support to the VM team, and the rest of the week you’ll be in-store carrying out visual merchandising duties.

What we are looking for?

In addition to fast fashion visual merchandising experience, our clients are looking for a person who is confident, has an outstanding ‘will do ‘attitude, where nothing is a problem, just gets on with things and thrives in an ever-changing environment! That’s why possessing a natural ability to manage changing environments and situations with ease, resilience and exceptional time management is key.
As a key function within the VM team you’ll need excellent written communication, be highly organised and know how to juggle multiple tasks.

Excellent skills with Microsoft Office: Excel, Power Point, Outlook, Word are essential.

This position isn’t for the faint of heart – you must deliver at pace and to a high standard of detail.  VM experience in a Womenswear fashion retailer preferred.

Key Responsibilities:

Administration and Support 

• Set up in store promotions and monitor functionality and ensure these are always up to date.
• Assist with the implementation of seasonal remixes/concept based on season direction and trends.
• Assist with weekly in store merchandising set ups.
• Update the promotional calendar weekly in preparation for Monday sales meetings.
• Update Windows, Tables and Rounds report in preparation for Monday sales meetings.
• Maintain and print out bi-weekly tables and rounds reports.
• Create and manage the Daily Memo and communications to store.
• Review daily list and advise VM Manager as required.
• Liaise with Merch team to ensure samples are available for instore setups and returned to the wardrobe as required. 

Positional Placement & Trading 

• Extend and elevate the brand experience through store set-up and creative installations.
• Positional placement is key - ensure top sellers and top GP performers have priority placement and ensure floor plans reflect this.
• Understand the key trading elements and key product drivers for each store and adapt appropriately to maximise performance.
• Ensure bespoke positional placement tailored to each store.
• Adhere to Key apparatus placements and product placement as set each week. 

Window Implementation support 

• Assist in the development of window to meet required deadlines.
• Create and manage Window Planners to ensure clarity of message and cohesive execution across all stores.
• Ensure all windows meet company standard in regards to brand, finish and competitive advantage.
• Ensure guidelines are followed in regards to promotional visibility, product visibility and clarity of message.

Stock Control 

• Email bi-weekly top ups to DC.
• Coordinate stock movements when necessary in a timely manner.
• Ensure stock levels, size breaks and promos are at the correct levels for the level of store to ensure maximum trade opportunities.

Visual & Creative Excellence 

• Ensure stores are merchandised in accordance with Glassons merchandising policies.
• Ensure the implementation of directions contained in merchandising memos, set-up documents and promotions conducted in stores.
• Provide regular feedback to the National Visual Merchandising Manager regarding the merchandising standards, housekeeping and compliance level in-store. 

Visual Merchandising 

• Be fully involved in every major remix as part of the merchandising team.
• Write up all remixes in a timely and accurate manner.
• Understand current stock, best sellers, volume drivers and key product for the season.
• Ensure markdown setups are completed, sales setups are to standards and suggest markdowns where required.
• If stores need to contact you, you need to be contactable. Work with urgency to solve any issues and escalate any issues you can’t resolve yourself to your Manager.
• Ensure all deadlines are met with accuracy in keeping with the clients’ brand.
• Support stores to complete merchandising as required, correcting any related issues and refreshing our product offer.
• Assist stores with season change-overs, merchandising, new stores refits and store relocations.
• Provide VM assistance and guidance via email and phone for remote stores.
• Work with the Store Manager to actively coach and support them while assessing their skills.
• Ensure excellent organisation and time management and multi-tasking, e.g. creation of critical paths for floor moves, seasonal set ups and windows. 

Store Support 

• Using structured floor walks with the in-store teams and support functions, you are able to brainstorm ideas, critique all visual proposition, and generate action plans to maximise sales.
• Support the store management team in delivering KPI’s including Sales, Stock loss, Costs and markdown by driving the highest results at every opportunity.
• Identify visual opportunities in-store, and propose and implement visual solutions in both long & short term – seeking feedback and sign off from head office.
• Support stores with their service requirements whenever needed. Customer is king and must remain the number one priority.
• Work closely with the Regional Retail Manager to provide feedback on V.M standards in-store.
• Co-ordinate workload to VM Manager with deadlines and key criteria.
• Attend new store openings when required, supporting the national V.M team throughout the set-up process.

Customer Service 

• The customer must always be front of mind – when in store it’s important to engage with the customer even when completing VM actions.
• Promote an exceptional customer experience culture.
• Ongoing monitoring of customer service levels with immediate response when required. 

Competitor & Market Activity 

• Ensure up to date knowledge of competitor and market activity, and use this knowledge to challenge the Visual Merchandising offer in-store.

Health & Safety 

• Adhere to all Health and Safety policies and procedures.
• Ensure continual Health & Safety education.
• Proactively identify and mitigate risks.
• Reports any incidences. 

Other 

• Be available on Boxing Day for Retail - to ensure we lead hand-in hand with the Retail team on the busiest day of the year.
• Always look for continuous improvement opportunities in all aspects of the department.

Our confidentiality is guaranteed!

Register with us today and apply online!! www.apparelhr.com

Like us on Facebook! https://www.facebook.com/apparelhr

For more information about this great opportunity,

Please contact Julie Malone on

09 368 1300 / 021 1560 111

Or email apparelhr@xtra.co.nz to find out more!!

Position:         Customer Service Representative

Location:       Auckland 

Core Tasks

•        Customer Service – respond to all customer queries and orders via phone, email and fax.
•        Enter customer sales orders into the system, creating picking slips for the warehouse and raising invoices and generating return authorization numbers and issuing credit notes.
•        Order confirmations sent to customers and agents/reps.
•        Liaise with the warehouse to ensure orders are dispatched in a timely manner.
•        Monitor indents orders ensuring they are delivered on time.
•        Monitor back orders and dispatch them when stock arrives.
•        Monitoring outstanding picking slips to ensure stock is being dispatched and that the warehouse has picking slips.
•        Receipt stock into the system when it is delivered.
•        General sales support/administration  for sales reps especially during selling season including phone sales, upselling to retailers and daily reports for sales reps.
•        Assist with create selling catalogues, order forms and price lists for the sales reps and customers. Maintain order forms adding new styles as they arrive.
•        Organize sample ranges for sales reps/agents each season with help from the team-assistant.
•        Creating Item Master Files using excel spreadsheet for importing into Netsuite.
•        Maintain Item files in Netsuite.
•        Any other task that may be requested from management from time to time including our warehouse & outlet sales from time to time.
•       The candidate must have a pleasant phone manner and be able to talk and discuss with any age group in a professional and engaging way.
•        Photograph and clear cut images for catalogues if needed.
•        Creating labels and labelling ranges when needed.
•        Liaising with accounts receivable in regard to orders received or on hold customers. 

Skills and Attributes

•        Good communication skills
•        Well organised
•        Accuracy and attention to detail
•        Microsoft Excel
•        Microsoft Word
•        PowerPoint 

Job Overview

The successful candidate will be the junior member in a customer service/procurement team comprising 4 staff. 

This job would ideally suit an  ambitious person who is keen to learn and grow with the company. 

Operating on a cloud based computer system called Netsuite, so computer literacy is essential. 

The role is primarily administrative, and does involve quite a bit of data entry.

Our confidentiality is guaranteed!

Register with us today and apply online!! www.apparelhr.com

Like us on Facebook! https://www.facebook.com/apparelhr

For more information about this great opportunity,

Please contact Julie Malone on

09 368 1300 / 021 1560 111 

Or email fashion@apparelhr.co.nz to find out more!

Position:                     Customer Service Representative

Location:                    Auckland

Our client was voted Best Dry Cleaner in Auckland by Metro magazine and they have an unrivalled reputation for quality and service. They are looking for a Customer Service Representative to assist their customers with top service.

Key Responsibilities:

·        Meet and greet customers.

·        Discuss with the customer the type of cleaning or repair services they require or  process garment pick ups.

·        Check over garments to ensure there is no other areas of concern and identify any other areas of staining or repairs needed.

·        Process the garments through the till system with order detailing and give the customer the required paperwork.

·        Interact with the Repairs and Alterations department on orders.

·        Assembly, bagging and racking of orders.  

·        Develop comprehensive knowledge of our services to effectively address customers’ needs and queries.

·        Attend to telephone enquiries regarding services.

·        Ensure high standards of store presentation at all times.

Skills, Experience and Attributes Required:

·       Previous experience in a Customer Service role is essential.

·       Strong interpersonal skills.

·       Highly organised.

·       Computer literate.

·       Fluent English.

·       Excellent verbal communication.

·       Excellent personal presentation.

The successful candidate will have the ability to learn and apply new skills quickly and will be focussed on detail.  Full training will be given.

Our confidentiality is guaranteed!

Register with us today and apply online!! www.apparelhr.com

Like us on Facebook! https://www.facebook.com/apparelhr

For more information about this great opportunity,

Please contact Julie Malone on

09 368 1300 / 021 1560 111

Or email apparel@apparelhr.co.nz to find out more!

Location:                               Auckland

Reporting to:                         Senior Designer

Our client is a highly successful, NZ-owned apparel business. They are looking for a full-time Graphic Designer to join their busy and dynamic team.

The Role:

This position involves being responsible for the creation of original artwork for garments, fabric print repeats, label design, embroideries, and logo design as required, ensuring the well loved design aesthetic of the company.

Key Accountabilities:

• Design and/or recreate artwork for fabrics, logo prints, embroideries or other aspects of designs for customers’ consideration.
• Work with Designers on special visual projects relating to trends, colour, styling, and specific customer presentations.
• Regular research into trends, fashion, and forecasts using tools including but not limited to internet, magazines, fashion forecast documentation and store visits to facilitate the preparation of selling documentation appropriate to individual customers and local shopping.
• Design and illustrate labels and swing tickets as required by the Design team.
• Produce new colour ways for fabric, prints and embroideries.
• Create original artwork for allover and placement prints. It is imperative that the artwork is original.
• Assistance as required by the Design team in preparation of their storyboards including scanning of garment and fabric images.
• Any additional art-related tasks as required.
• Assisting the team with the preparation of artworks for production.

The ideal candidate will possess:

• The ability and knowledge to use Illustrator, Photoshop or Micrographics.
• (Preferably) a qualification in art and design.
• Freehand drawing experience.
• Spec drawing experience.
• Work experience in clothing/fashion  industry

 They will be able to:

•  Complete Tasks – Is able to complete the required activities within the agreed timeframes.
• Develop Strategies – Has an ability to create an inspiring vision when developing artwork
• Develop Expertise – Continues to learn and keep abreast of the changes in both fashion trends and information technology. Is seen as the key contact for artistic knowledge within the business.
• Organise Resources – Is able to effectively manage own time and the resources provided to produce the required outputs for the role.
• Convince People – Is able to persuade and negotiate with others when presenting information in a manner that is appropriate to the situation
• Generate Ideas – Has an ability to generate new ideas and keep up with trends/fashion.
• Articulate Information – Is able to present and explain ideas to internal and external customers
• Cope with Pressure – Remains calm under pressure and does not take issues personally when frustration occurs. Has an ability to work through the frustration.

Our confidentiality is guaranteed!

Register with us today and apply online!! www.apparelhr.com

Like us on Facebook! https://www.facebook.com/apparelhr 

For more information about this great opportunity,

Please contact Julie Malone on

09 368 1300 / 021 1560 111

Or email apparel@apparelhr.co.nz to find out more!